Frequently Asked Questions
Domestic & General Heating are your local engineers and offer fixed price boiler replacements to Uk residents. We’ve partnered with the best available brands of the heating industry, providing market-leading products to customers and that too at super competitive rates. We pass huge savings on to our customers by simplifying the boiler buying process with transparent prices.
Domestic & General Heating offers easy to use online survey tool to buy a new boiler for your home, book an installation date and get a new boiler installed by their employed engineer. You pay in full on completion and all that without the hassle of sending a salesperson out to bother you at home who tries to sell you more than needed.
We ask you to answer a few super-simple questions using our online survey tool. It’s simple and even easier to do on your iOS or Android phone and tablet.
We put you in control to compare brands and prices to choose from, If you’re still unsure about anything you can always pick up the phone and give us a call on 0300 303 0902. We’d be more than happy to help.
We’ll show you a range of recommended boilers perfectly suited to your heating and hot water needs and let you choose by comparing brands and prices that suit your budget.
Once you’ve made a choice, select an installation date that suits you best using our online installations calendar. You can even order a next-day installation before 4 pm (subject to availability).
If you can’t find a suitable day on the calendar call our office on 0300 303 0902 to check if we can arrange it for you.
You Check Out
You’ll fill the online check-out form with the correct contact details and installation address, select how you will pay on completion.
Once your new boiler is installed based on your requirements & our expertise and is tested to current standards, you’ll pay us in full. We accept standard credit/debit cards or bank transfers (BACS) or cash.
Domestic & General Heating offers the most reputed and best boiler brands in the heating industry and we’d request looking through our range. Although the best combi boilers for consistent quality include Worcester Bosch, Viessmann, ideal, and Vaillant, it’s also worth checking the energy efficiency rating to ensure your chosen product not only helps you to save money in the long run but is also good for the environment.
An A-rated boiler’s working durability & performance depends on the customer’s and engineer’s feedback, from the past many years Worcester Bosch consistently has succeeded in satisfying them both. As they have built up a solid reputation for delivering energy-efficient and reliable boilers to homes that’s why they’ve become the first choice of every 9 out of 10 engineers.
While searching for a new boiler if you aren’t quite sure where to begin, Worcester Bosch boilers are a good place to start.
Our online survey tool is designed and developed to recommend the right products which are best suitable for your home depending on the information you select during the online survey process. Additionally, all orders will be looked over by our in-house heating experts.
Yes, you can choose to pay using 2 different cards. We accept all standard credit or debit cards, bank transfers, or cash. You can either pay a deposit and balance on completion or pay in full on completion (you’ll need to exchange a couple of emails with us to confirm).
Domestic & General Heating can usually install your boiler within 24-48hrs. All you need to do is complete the online survey and select the product and we’ll show the installation dates available for your area. If you can’t find a suitable date online just call our office on 0300 303 0902 to check if we can arrange it.
No. Our professionals follow strict instructions and make sure that surfaces and the areas they use during the installation are well protected with dust sheets and is left clean and tidy before they leave.
Before your engineer arrives all you need to do is provide him clear access to your boiler or any cylinder cupboard (if applicable). We also recommend you remove any personal belongings or foodstuff from the area around the installation location.
Your Engineer will arrive bright and early between 7:30 to 9:30 am.
The majority of like for like swaps are completed within 5-6 hours. If you are planning to relocate your boiler, convert from a regular boiler or a system boiler to a combi boiler and even install upto 10 radiators with a new boiler our experienced champs won’t take more than a day. Very unlikely if a complex situation arises they may take a few hours of the following day.
During the Installation
Yes. As a part of the job, our engineer will carry out a full system flush using specially formulated chemicals that work to remove any debris, rust, and sludge that has accumulated within your central heating system and maximize its efficiency.
Once a flush is complete and your new boiler is installed and refilled with fresh water, the engineer will add a system protector (inhibitor) to protect the system both against system corrosion and limescale deposition.
Yes. Your engineer will always take away the old boiler and hot water cylinder. The header tanks will also be removed from the loft. If it is an uncuttable or asbestos tank then it will simply be drained down and moved to one side.
The hot water cylinder and any header tanks are only removed and disposed of if you choose to convert from a system or a regular boiler to a combi boiler.
Yes, in most cases where it is accessible, but it will leave a big hole from where the gas fire along with the boiler is being removed. Engineers can only block it with a plyboard if you have requested us to do so during the ordering process before installation. Bricking up the hole is your responsibility.
If you don’t want us to remove the fire then the back boiler unit will be decommissioned and capped off but left where it is. If possible we’ll try to keep your fire working. (subjected to safety standards)
The engineer will use sand/cement to seal boiler flue holes or any holes made to carry out pipework through the walls. Remove & take away all rubbish/installation waste and will tidy upon completion.
The Engineer will explain how to use your new boiler and heating controls. Handover the boiler book, commissioning documents signed by him and you (footprints of your installation), and a Gas-Safe Certification signed by him.
After The Installation
No. Domestic & General Heating will register and activate your boiler warranty with the manufacturer. You’ll get the certificate via email typically within 6 weeks of the installation.
Your manufacturer’s warranty covers all the components inside the boiler. The warranty is provided by the manufacturer and fully inclusive of all parts and labour to repair the boiler in the event of a breakdown.
All you need to do is make sure you have your boiler serviced every year by a Gas-Safe registered engineer and get your boiler service book signed by him.
Every year you will receive a reminder call or email from our office to remind you 1 month or 15 days prior to the service due date. If you’d like us to service your boiler our services team will arrange it for you.
If your boiler breaks down Don’t panic, you can contact us on 0300 303 0902 or email us at email@example.com. We will book your manufacturer call out on your behalf. When you ask us to book it, you need to be near the phone number you have provided us with so you can receive the manufacturer’s call to book an appointment with you.
Alternatively, you can call your manufacturer directly on the customer services number written at the back of your boiler book.
Yes. Our workmanship warranty is valid until 12 months after the new boiler is installed. It covers the installation carried by our engineer. Any installation faults will be rectified free of charge during this period. The warranty on product is covered by the manufacturer.
Even if the workmanship warranty is over it’s not the end of our relation, you can always call us for any help or guidance regarding your product & our tech experts will go an extra mile to resolve your problem over the phone.
After our workmanship warranty is over, call-out charges are applied for site visits unless the installation is not carried out according to current regulations and our engineer is at fault.
A combi or combination boilers are the most popular type of boilers across the Uk. A combi boiler is a single unit that heats up both central heating and hot water instantly and on-demand.
They are efficient, cost less in heating bills, and space-saving compact units. They only heat water when you need it, rather than storing hot water as they don’t use external hot water storage cylinders.
These boilers are also known as Traditional, Heat only, Regular, Standard, or Conventional boilers and are most commonly found in old-built properties or properties with low mains water pressure.
They store hot water in the storage cylinder fed by a big cold water tank usually in the loft and heat up the radiators using a feed and expansion cistern ( small tank) usually in the loft too. They don’t have a built-in expansion tank like a system or combi boiler.
They are also suitable if two or more bathrooms in your home are likely to be in use at the same time but the flow of hot water depends on a gravity-fed hot water storage cylinder resulting in low flow at hot water taps and showers as compared to a combi or system boiler.
These boilers can also work along with vented or unvented hot water storage cylinders.
Yes. Both regular and system boilers can work along with vented or unvented cylinders but in some cases may need a small change to the heating or hot water controls ( motorized valves/zone valves) which you can discuss by ringing us on 0300 303 0902
About Boiler Accessories
Magnetic scale reducers prevent the build-up of scale using magnetic principles, acting as a water conditioner. Provides protection to boilers against scale. No need for an earth bond strap.
In most cases yes, depending on the type of radiator you’re interested in, for example sourcing a designer radiator might take a day or two. You can discuss it with us during the ordering process.
In case you are out of heating and hot water we can offer to replace the odd radiator another day after your boiler installation if it suits you.
We can easily provide you a fixed cost over the phone but if it is complexed we do offer a tech visit, To see how we do it please visit https://gasheatinginstallers.co.uk/radiators-central-heating/
Alternatively for any advice or guidance please ring us on 0300 303 0902 and we’ll happy to help.
Yes, should you require a radiator to be installed in a new location, rather than replacing it, we can arrange it for you. To discuss and arrange it please call us on 0300 303 0902 or alternatively to see how we do it please visit https://gasheatinginstallers.co.uk/radiators-central-heating/
That’s fine, if you select a smaller radiator our engineer will still be able to fit this by using adjustment fittings. This means that the engineer will have to use extra piping from the existing valve to meet the radiator and you’ll see a bend where this joins the radiator.
Don’t worry, you can discuss it with our experts during the ordering process and they can offer one with the nearest height and width to the one you currently have, to minimize disruption if there is a space problem then its better to go for a slightly smaller size than your existing radiator.
If you are looking to replace the same size radiator with the one you currently have, you can provide us with the measurements (height and width) of that radiator.
Alternatively, you can send us some pictures by email at firstname.lastname@example.org or send them on our What’s App number 07889293101 with your name, postcode, and phone number.
It depends on how many radiators you have or plan to have in the future. The higher heat output (measured in KW) means that the boiler will have the capacity to allow you to add more radiators and they are heated at maximum output. Our technical team will be more than happy to advise you on live chat or you can call us on 0300 303 0902.
Once a flush is complete and your new boiler/radiators are installed and refilled with fresh water, the engineer will add a system protector (inhibitor) to protect the system both against system corrosion and limescale deposition.
No, As a part of our fixed price we provide a new TRV and lockshield valve with each radiator that is supplied and fitted by us.
Hope you have found what you were looking for
If not, please call us on 0300 303 0902.
Hope you have found what you were looking for
If not, please call us 0300 303 0902
Hope you have found what you were looking for
If not, please call us 0300 303 0902
Hope you have found what you were looking for, if not, please call us on 0300 303 0902.