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What personal data we collect and why we collect it

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Privacy Policy

Domestic & General Heating UK Limited is committed to protecting and respecting your privacy. We understand how critical it is to keep your personal data safe whilst you receive the first-class service you expect from us.

This policy, together with any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By providing personal data to us, you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, we are the data controller. For any questions or concerns please get in touch with us using the contact information at the bottom of this page.

Please check how we may collect and process the following data about you:

Information you give us

When you purchase from Domestic & General Heating Limited whether that’s a boiler with installation or any other products or services, we need to collect and store some of your personal details to make sure you get the service you expect and everything runs smoothly.
You may give us information about you by filling in forms on our website or by corresponding with us by phone, e­mail, or otherwise. The information you give us may include:

Your Name
Job title
Email address
Phone number,
Method of Payment ( on job completion )
Property types like Semi-Detached house or Flat or Bungalow 
Property details like the number of bedrooms and bathrooms
Old boiler details

During the shopping process, we store the requested information locally on your computer, tablet, or mobile using cookies, as when you decide to make a purchase it will be used to deliver and install your new boiler, to find out more about how we use cookies please check out:
The information is securely stored in our database for a period of 3 months to make sure everything runs smoothly if or when you come back to us later to complete your purchase.

When you purchase our boiler installation service you can provide some photos of your property and old boiler. Our experts use these photos to check through your order and double-check everything you have chosen is the right fit for your property and if you have missed something we can update you before installation. We pass this relevant information to our engineer who is going to install your new boiler to make the process. In the unlikely event of any issues in the future, we store them as a record of how the heating in your home looked before installation. This is for legal compliance such as Building Regulations.

After our engineer has installed your new boiler and your heating is up and running, he will take some photos so we can check everything is done safely and up to the standards, we promise. Once the job is signed off we store them securely in our system upto 6 years to keep a track record of your installation in the unlikely event of any issues with your installation.

In order to keep a record of the financial transaction and to send out your invoice, we securely store the following information about your order indefinitely in our system.

Your Name
Your installation address
Your installation date
Boiler serial number and product information
The other products you purchased with boiler
How much and how you paid for the service
The unlikely event of any issues 
Your Property Type
Location of your new boiler 

When you visit our website and obtain a quote from us you provide consent to say that you are happy to receive a quote email of the fixed price and Domestic And General Heating can contact you again via phone call or email if there are any discounts available or confirm the order placement. should your quote be amended or get a new quote when you visit our website again you thereby provide the same consent from the point at which the new quote is issued.

How we contact you

Whilst carrying out the process of organizing, installing, and registering your boiler we might contact you by phone or email to check some details, we’ll let you know any important information about the installation or to check out that you are happy with the service of our engineer who has completed the job.
After the job completion, in the future, if you choose to hear about our new products and services which we think may be of interest and relevance to you based on your purchase history, we may get in touch by phone or email to let you know about them. 

Information we have to share

With Gas-Safe:

In compliance with UK regulations, we will need to notify Gas-Safe Register about your new installation as this is a legal requirement. Following is the information we share with them:

Your name
Your Address
Your Installation Date
The product information 
A brief description of work carried out

This is a legal requirement. If you need information about Gas-Safe data policies please visit their website:

With Manufacturer:

To register your new boiler warranty with the manufacturer we share the following information:

Your Name
Your Address
Installation Date
Your new boiler serial number
Brief description of work carried out
Property Type like domestic or commercial

If you need more information about manufacturers data policies you can find this on the Worcester Bosch website:

Information we share & collect from third parties:

We are working closely with third parties to be able to understand our customer needs and to create the best customer experience. We may share some information with a third party who combines your personal information (which was directly provided by you) with any information that can be obtained from other third parties, in order to classify our customers into segments using information about your personal or professional preferences and interests, shopping habits, demographics and experiences with our products or offers. This is only to understand our customers and their interests enabling us to create the best customer experience. All data we process from third parties will be based on the permission you have given to that third party to share your data with us.

Online marketing and Remarketing:

When you visit our website you may receive personalized ads via internet-based advertising whilst browsing other websites and social media networks. The ads you see will be related to products and services you viewed whilst browsing our website using your computer, tablet, phone, or other devices. These advertisements are provided by us via Google, Bing, Yahoo, and  Facebook, etc using ‘cookies’ placed on your devices with your consent.
You can opt-out of internet-based advertising by visiting the network advertising initiative opt-out page and go to manage my browser opt-outs and once you opted-out, you will no longer receive ads that are tailored to your interests. This doesn’t mean you will not see our online ads, it means we will no longer show you ads that have been tailored to your interests. 
You can also opt-out of interest-based Google advertising by visiting Google Ads Settings.

Any Questions about your data:

If you need any more information or have questions about our privacy policy please email us at:
Or write to us at:
Domestic And General Heating Ltd
Unit 1 Bilston Industrial Estate
Oxford St. Bilston
WV14 7EG

You may also opt-out of receiving any promotional communications at any time by simply using unsubscribe link in emails or contacting us via

Any changes we may make to our privacy policy from time to time, when that happens the amended version will be published on this page. You can also email or write to us to ask for a hard copy. Alternatively please check back to see any updates or changes to our privacy policy.

You have the right to ask us not to process your personal data for marketing purposes.

This privacy policy applies to this website only.

You have the right to ask us not to process your personal data for marketing purposes.

This privacy policy applies to this website only.

You have the right to ask us not to process your personal data for marketing purposes.

This privacy policy applies to this website only.

For any further assistanceplease call us on 0300-3030-902 and get free advice without any obligations

For any further assistance please call us on 0300-3030-902 and get free advice without any obligations